Refund policy
Our return policy applies for 14 days from delivery. If more than 14 days have passed, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in its original packaging. We cannot guarantee that we will receive the item you return.
Some items are completely excluded from return. We do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal care products
* Sale items
In certain situations, refunds will not be granted (if applicable)
* Goods with obvious signs of wear
* Items that are no longer in their original condition, are damaged, or are missing parts for reasons not attributable to our error.
* Items returned after 14 days from delivery.
The self-service return helps you with your return request. Here is how it works:
1. Log in to your account:
(1). Enter your email address in the email field and then click Next.
(2). Open the email sent by our shop in your email account and copy the six-digit confirmation code contained in the email.
(3). Go back to the online shop and then enter a six-digit confirmation code.
2. Click on the order for which you want to submit the return.
3. If your order includes more than one item, select the items you want to return.
4. Select a reason for return and add a note for the shop.
5. Click Request Return.
If your return request has been approved and shipping is required, you will receive an email with shipping instructions and a return label. To complete your return, we need a receipt or proof of purchase. Without this, we cannot process your return.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to inform you that we have received the item you returned. We will also inform you about the approval or rejection of your refund.
If your refund has been approved, it will be processed. After a few days, a credit will automatically be issued to your credit card or original payment method.
Delayed or missing refunds (if applicable)
The refund amount will be credited back to the charged account within 14 business days after receipt of the return.
If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It can take some time for your refund to be credited. Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at info@lenye.de.
Exchange (if applicable)
An exchange is only granted for defective or damaged items. If you want to exchange an item for the same item, send us an email at info@europapa.com and send the item to: Europapa Handels GmbH, Wehnerstraße 14, 41068 Mönchengladbach, Germany. The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.