FAQ

You can return purchased products within 14 days of receipt, provided they are returned complete and undamaged.

The self-service return helps you with your return request. Here is how it works:

1. Log in to your account:
(1). Enter your email address in the email field and then click Next.
(2). Open the email sent by our shop in your email account and copy the six-digit confirmation code contained in the email.
(3). Go back to the online shop and then enter a six-digit confirmation code.

2. Click on the order for which you would like to submit a return.
3. If your order includes more than one item, select the items you would like to return.
4. Select a reason for return and add a note for the shop.
5. Click Request Return.

If your return request has been approved and shipping is required, you will receive an email with shipping instructions and a return label. Please print out this email and include it in the package. Without this, we cannot process your return.

After the product has been returned, you will receive a refund.

The refund will be issued to the charged account within 14 business days after receipt of the return.

If you have any further questions about our return policy, please send an email to info@lenye.de.